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The 7 Pillars of Digital Marketing Blog

Best practices, training and innovations in Digital Strategy.

Cross Platform Marketing in Children’s Media

April 17, 2013 – 3:07 pm
Danny Klein
 

A Blueliner client in the business of children’s media recently engaged in a series of meetings with Dreamworks Animation regarding one of his feature film screenplays. Dreamworks’ interest was simple and straightforward: is this story marketable, and does it have “cross platform” appeal? From the beginning of the presentation process, story meetings actually included the Dreamworks marketing staff. In fact, story editors there concurrently serve as marketing executives. Simply put, story development is intertwined with product development on all levels – it’s as if the company serves as an animation production house as well as an interactive marketing agency.

The staff’s key question, not surprisingly, was whether or not the story and characters could be marketed across the board: video games, digital games, mobile games, music recordings, television, books, toys, etc.  The story would also have to play for boys and girls. Research included the movie’s title — whether it was simple enough for kids to say, and could exploit search engine optimization. Ultimatlely, what Dreamworks has found in recent years is that funny furry animals have proven to spawn more merchandise than other products (think “Shrek”). And thus, they were on the hunt for a “funny furry animal” project that would translate into the aforementioned platforms for cross platform marketing.

Today’s children’s media executives know that cross platform marketing, or transmarketing, is nothing new. We all remember the days of our “Star Wars” or “Strawberry Shortcake” lunch boxes, Darth Vader masks, and Luke Skywalker figures. (Dare I forget my Star Wars pillow and blanket). Only nowadays, there are more platforms than ever, and they are always changing, always growing. So how do these companies keep up?

Ken Faier, president of Nerd Corps, executive producer of “SlugTerra”, and presenter at the “Creating Brands in the New Digital Age” panel, concurred that when his company evaluates any new property (storyline, or show), they always evaluate what media will be used to advertise to that demographic, and of course the potential for retail products associated with the brand. Lori Camm, a Senior Content Producer and programmer for BBC Children, asks, “Is the core of transmedia just marketing? Or is it getting to a good story?” She suspects it’s a bit of both. “If you’ve got a good story and good characters, the kids will go to where they are.” Ville Lepisto, animation producer with Rovio, the company that produced the surprise hit “Angry Birds”, sees the cross-platform strategy as basically telling the same story over and over again, with different media.

“Angry Birds” used Tumblr as their key media content hub, and had a live Google hangout leading up to the release. Keeping their focus on the fans and delivering different content at the same time on different media platforms, where their fans would be, launched the property successfully with games, toys and other associated merchandise. Note that more platforms means that products associated with a brand can be launched at the same time.  This differs from past marketing strategies, in which products were launched in cautious phases.
Another effect of today’s digital media is that children are receiving so many messages online, via social media, all the time. When movies and television were the key marketing platforms, products generally hit movies first and then became television series (so as to hedge the television investment). Or, if a television show proved to be successful, it then became a movie (ie. Hannah Montana, The Simpsons, etc). But then kids had time to process what it is they were watching. With omnipresent social media, products must be launched at once in order to leave an imprint. Especially when the consumers are children and parents. Today there are Facebook groups and blogs that generate more viewership than expensive, high-risk television programs.

The lesson, which extends well beyond children’s media clients – to create properties that can be launched on a variety of platforms, and preferably at the same time (or close to it). The days of 6-12 month brand “roll outs” are  long gone!

 

 

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Continued Innovation on Facebook

February 13, 2013 – 12:15 pm
Cristiana
 

What happens when a medium becomes saturated with advertisers? Companies all around the world are competing for attention and for potential customers on social media. The good news is that social media can be very cost-effective. The bad news is, it is becoming more and more saturated every day.

Facebook users ‘like’ an increased number of brands. The proportion of ‘Likes’ to number of users has increased and thus decreased the value of each ‘Like’. This was inevitable; as companies became accustomed to posting content that ‘Likes’ for the simplest things. ‘Like if you Love Fridays’, ‘Like if you think kittens are cute’, and so forth. A ‘like’ has become so common for these posts that the number of likes almost becomes irrelevant.

In November, Nars took on a unique challenge. They sought to promote a new cosmetics collection using social media, but without giving away free products or even paying for advertising. The company developed a Facebook application for the Andy Warhol-inspired collection that would allow Facebook users to match their profile photos and/or cover photos in the style of Warhol, with prominent Nars branding throughout. (To see it the app in action, check out the video from Nars below.)

Speaking at a WWD conference, Heather Park, the digital media director at Nars, explained the entire philosophy behind this successful new way of engaging customers via social media. The aim was to target the cover photo section of users’ profiles. The team found out that once a Facebook user changes his profile picture, it appears in the friends’ feeds as a unique and not as a group update.  The outcome was a quite small number of users: approximately 3,100 BUT a really impressive number of engaged people. All together, the app’s users made over 5,000 images and spent over 7 minutes on using the app. Less than half of the users came from the US, with a surprising number coming from Brazil (approximately 23%).

Earned media impressions totaled 151 million, a figure obtained in majority from press coverage (tech and beauty blogs), Park said. Nars calculated that figure by adding up the monthly unique readers of each site that covered the campaign and, in the case of Twitter, by multiplying each tweet about the campaign by the number of followers that particular Twitter user had.

This example is important, not because of the great impact the campaign had, but because the company generated a high reach without any kind of sweepstakes, giveaways, or paid Facebook advertising. It goes to show that Facebook still has room for innovation. Success is not determined by the number of likes or comments. Sometimes, creating a great, engaging tool is better than curating daily content to promote your brand.

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Poll: Celebrity endorsement in advertising… It does not always work!

November 26, 2012 – 1:34 pm
Cristiana
 

Luxury brands are spending every year millions of dollars hoping to be able to engage as many fans as possible in as many ways as possible via as many channels as possible.

For instance, the famous Louis Vuitton brand had a $10 million advertising agreement with Angelina Jolie. With such a powerful celebrity endorsement, everyone would expect to automatically be an amazing success. But it depends on the way this tactic is approached.

The first question that everyone should ask himself is if the celebrity endorser is credible for a given product or category. Angelina Jolie is quite credible for Louis Vuitton – she is an icon of fashion and glamour and it’s not too hard to imagine her wearing Vuitton products by choice. James Gandolfini would be credible for cigars – it doesn’t require a whole lot of imagination to see the Tony Soprano actor smoking a Montecristo. Now if we change the roles, there will not be any relevance into this approach. So…is the celebrity endorsement cost-effective? Campaign budgets vary, and the situation is the same for celebrity price tags. But as a general matter, the kind of celebrities that could make a difference are not cheap at all.

To find out an answer to the question stated above, Adweek/Harris Interactive recently conducted a poll about celebrity endorsements in advertising, and the results are as follows:

  • 77% of respondents claimed that “when a sports star, movie star or other celebrity endorses a product” they are no more or less likely to buy it.
  • 14% stated they are less likely to buy.
  • Only 4% stated they are more likely to buy. What’s more, these results were remarkably consistent across age groups and gender.

Of course, this poll, as any other opinion survey takes into consideration three big assumptions:

a) that respondents are aware enough of their, often subconscious, mental processes to assess their reaction
b) that they will openly admit  their views; and
c) that their stated views are predictive of their actual behavior

In other words is the celebrity endorser credible for a product category? The answer is simple: not always. For instance, if we take into consideration categories such as perfume, liquor or fashion, celebrity endorsements can bring a lot in terms of credibility while if we refer to financial services, a Hollywood star will never have a positive impact simply because he is not a finance specialist and second because he does not represent the portrait of a potential customer who may need such services.

So, what marketers should do first is to analyze the advertising tactic from different perspectives and be very cautious regarding who is going to endorse the respective product or service because the category and the celebrity are chosen wrongly, then even if the company spends $10 million it may not bring any brand capital.

The following infographics speak for themselves:

 

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CASE STUDIES: Fully Alive Leadership {Web Design Revamp}

August 20, 2012 – 2:21 pm
Arman Rousta
 

Two weeks ago, Blueliner relaunched FullyAliveLeadership.com, the website for a very special leadership speaker and employee engagement consultant, Jack Altschuler.  I have had the pleasure of sitting in on Jack’s half-day workshop, where he covers the 11 FAL (Fully Alive Leadership) Principles – it was truly inspiring, giving me plenty to not only think about, but to take “home” to my own business.  As Jack’s marketing team, Blueliner’s job is to make sure that the inspiring message which Jack delivers in person comes across on all of his marketing channels, including his website and social networks.  Frankly, this wasn’t happening before Blueliner came on board.  The web presence was “mediocre” at best, although Jack’s content was (and is) fantastic; it just didn’t have the right framing and brand strength.

Below are two quick snapshots of the new, Blueliner-designed home page – (1) top half (Above the Fold), and (2) bottom half (Below the Fold) – with a few arrow markups from me, highlighting key UX (User Experience) points of focus during the website redesign process.  I encourage you to also visit this leadership development website itself, to get a feel for the whole site navigation, as well as to enjoy some inspiring content, from a top expert in the field!

Top of Home Page [Above the Fold]

Bottom of Home Page [Below the Fold]

Conclusions

As always, Jack’s Blueliner Project Team will be closely monitoring Fully Alive’s Web Analytics (Google Analytics and Clicktale being the primary tools), to see how the new website influences the user experience, as well as Search Engines. The old site was on an outdated and code-heavy CMS, so we went for a WordPress install here, while bringing Jack’s email and MX records to Google Apps (Gmail), and newsletter subscriber database to Mailchimp.  On a side note, that seems to be a popular combination these days – WordPress + Google Apps + Mailchimp.

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Tesco: A Study in the Possibilities of M-Commerce

December 5, 2011 – 3:44 pm
Cristiana
 

M-Commerce, or mobile commerce is an ever emerging trend and promises to change the way consumers interact with brands and products before and when they purchase. The possibilities for the use of mobile devices and mobile shopping have only grown with mobile connectivity, as its bridges the gap between a handheld entertainment/communication device and the familiar E-Commerce environment; presenting a unique shopping experience.

Rather than relying on advertising to drive consumers to a mobile shopping experience, Tesco has taken a creative approach to bring M-Commerce directly to consumers. Tesco is global grocery and general merchandise retailer headquartered in the United Kingdom. With stores in 14 countries across Asia, Europe and North America, Tesco honed in on South Korea to launch its M-Commerce solution. Tesco was ranked #2 in sales in South Korea, second to E-Mart. Their mission was to become #1 without increasing the amount of store locations.

Tesco’s initial research found that the population of South Korea was the 2nd most hard-working worldwide, deeming many too busy to make time to go shopping. This presented the perfect opportunity.

Tesco adapted the moniker of Home Plus and created virtual stores in South Korean subway stations. Users would use their smart phones to shop. By scanning a product’s QR code, users were able to automatically add the item into their mobile shopping carts.

When the user has added all the items they wish to purchase in their mobile shopping cart, the items would be delivered to their home with the press of a button. Tesco managed to successfully replace down time or idle time – with shopping time. Users could do their grocery shopping while on their way to work and have the food waiting for them when they arrived home. This convenient shopping method is quick, easy, and eliminates the need to lug bags of groceries on the train. The displays were able to act as virtual stores; present in locations to remind consumers that they had items to buy, rather than relying on their ability to remember to purchase, and to remember they should purchase from Tesco.

The campaign was a huge success. Online sales increased 130% and over 10,000 people started using their smart phones to buy food online from Home Plus. They are currently ranked #1 in the online market.

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